Returns

RETURN POLICY

You have 14 days to return an order after receiving it. We will only accept items that have not been used or damaged.
If the product you received is not what you expected, please contact us before returning the item.
Unless arrangements are made with us, you cover the cost of the return.

If you wish to make a return, send us an e-mail to info@atelier-ete.de containing your name, address, e-mail address, the order number and a specification of which items that the return relates to,
Ship the items for return within 3 days of the date of the notification.
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
Please provide us with a tracking number for the return shipment.
If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any customs charges. We are not responsible for any charges imposed on packages returned by customs.
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

If you have any questions, please contact us.
All enquiries: info@atelier-ete.de

 

MADE TO ORDER

All made to order items will only take an extra 7 days wait from order to completion and can of course be returned in accordance with our return policy rules when they don’t fit or suit.  

All customizations (any items made to your specific request or dimensions) are final! No refunds or exchanges are available for these goods.